Privacy Policy

Last updated: January 1, 2026

Arrive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Information We Collect

Information You Provide

• Account information: email address, name, and password when you register
• Profile information: university name, country of origin, program type, and arrival date
• Content you submit: questions, messages, or feedback submitted through the app

Information Collected Automatically

• Device information: device type, operating system, and unique device identifiers
• Usage data: features accessed, pages viewed, and actions taken in the app
• Log data: IP address, browser type, and timestamps (for our website)

How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Personalize your experience (e.g., university-specific checklists)
• Respond to your questions and support requests
• Send product updates and relevant notifications (you can opt out anytime)
• Analyze usage patterns to improve our guides and features
• Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers: Third parties that help us operate the Service (e.g., cloud hosting, analytics), bound by confidentiality agreements
• Legal requirements: If required by law or to protect our rights and the safety of others
• Business transfers: In connection with a merger, acquisition, or sale of assets

Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability

To exercise these rights, contact us at privacy@arriveos.net.

Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

Children's Privacy

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, contact us at privacy@arriveos.net.