Privacy Policy

Who We Are

This Privacy Policy applies to the Arrive app and website (arriveos.net), operated by Nevil Malana ("Service Provider", "we", "us", or "our"). Arrive provides guides and resources for international students moving to the United States.

Information We Collect

We collect information you provide directly to us, including:

• Email address, full name, university, country of origin
• Visa type, arrival date, and budget range
• Any messages you send to our support team

We also automatically collect certain technical data when you use the app or website:

• Your device's IP address and mobile operating system
• Pages visited, time and date of visit, time spent on pages
• App usage patterns and feature interactions

Cookies and Tracking Technologies

The app and website may use cookies, SDKs, pixels, and similar technologies to support functionality, analytics, and service delivery. Where required by applicable law, we will obtain your consent before using non-essential tracking technologies. You can decline non-essential cookies via the cookie banner shown on your first visit.

How We Use Your Information

We use the information we collect to:

• Provide, personalize, and improve the Arrive app and website
• Send you important notices, updates, and (where permitted) marketing communications
• Respond to your support requests
• Analyze usage trends to improve our guides and features
• Comply with legal obligations

Artificial Intelligence

The Arrive app uses Artificial Intelligence (AI) technologies to provide personalized content, recommendations, and automated functionalities. All AI processing is performed in accordance with this Privacy Policy and applicable laws. If you have questions about our AI features, please contact us at hello@arriveos.net.

Third-Party Services

Only aggregated, anonymized data is periodically transmitted to external services to help us improve the app. The following third-party services are used by Arrive and have their own privacy policies:

• Expo
• Mixpanel

Data Retention

We retain your personal data based on its necessity for the stated purposes:

• User-provided data: Retained for the duration of your use of Arrive, plus 12 months thereafter
• Automatically collected data: Retained for up to 24 months from collection
• Aggregated and anonymized data: Retained indefinitely as it no longer identifies you

Your Rights

You may request access to, correction of, or deletion of your personal data at any time. To exercise these rights, or to withdraw consent where processing is based on consent, contact us at hello@arriveos.net.

You can also stop all data collection by uninstalling the Arrive app.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information is collected about you
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information
• Non-discrimination for exercising your CCPA/CPRA rights

To exercise your California rights, contact us at hello@arriveos.net.

Children's Privacy

Arrive is not intended for children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us personal information, please contact us and we will delete it promptly.

Security

We are committed to safeguarding the confidentiality of your information. We use industry-standard physical, electronic, and procedural safeguards to protect information processed and maintained by Arrive.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a new effective date. Continued use of Arrive after changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at hello@arriveos.net.

This Privacy Policy is effective as of July 4, 2026.